One-Hour Response, Guaranteed
As with any business, time is money. That means if your end-of-line packaging operation shuts down for even a few minutes, that’s lost revenue. So instead of promising service response within 24 hours, we perform much better than that. Once you place a service call with Serpa, we’ll respond within one hour, guaranteed — even after hours.
Significant Service Experience
Many of our employees, including our founder Fernando Serpa himself, have significant and proficient backgrounds in servicing machinery and other types of complex equipment.
Serpa is a family-oriented, privately-owned company that’s committed to building long-lasting, mutually beneficial customer service relationships.
We treat every one of our customers as if they are members of the Serpa family. We strive to provide the highest level of personal attention. And when you visit our facility for factory assessment testing (FAT), you’ll feel quite comfortable in our surroundings.
Browse our US directory to find the appropriate person or department that can best address your needs.
Field Support Manager
- Andrew Nunez
- Peter Priebe
If you have a service request, please fill out the form below and one of our technicians will follow up with you right away.
Our 5 Star Service extends throughout the globe. View our map and directory to find the location nearest you.
Factory Service Technicians located in California, Minnesota and North Carolina. Existing Service Contracts are in place in Europe. Serpa Service Technicians travel to several European countries every quarter.
Contracted Service Offices located in Puerto Rico, Mexico, Brazil, France, Italy, Egypt, Southern Africa and Singapore. Coming Soon! Dedicated Factory Technicians located in Europe, Asia and South America.