Our mission is to become your end-of-line packaging solutions company of choice. We’re accomplishing this by relying on the most advanced technology and design capabilities in the industry while continuing to establish long-term, trusted relationships with our customers. Combining top quality with our 5-Star Service and 98% uptime guarantee, our commitment as your partner in packaging is evident in everything we do.
A Strong Foundation Based on Stellar Service
Company founder Fernando Serpa already had an exceptionally strong service background when he started our company in 1985. That same level of customer commitment continues as the basis of our 5-Star Service as well as our one-hour service response guarantee.
Best Uptime in the Industry: Every Serpa machine is designed for ease of maintenance and access as well as user-friendly operation. That contributes greatly to our ability to provide the best uptime in the industry at 98%, guaranteed.
True Integration: By applying the concept of true integration to our customized turnkey integrated packaging systems, we're there for you every step of the way. We also collaborate with companies that you may have have contracted with to supply specialized machines. Rest assured that Serpa will oversee everything as your sole point of contact for the project's entire duration.
Diverse Customer Base: With a customer base consisting of some of the world’s largest companies, Serpa has provided solutions for a variety of applications across most industries. We currently have a major presence in the pharmaceutical, medical device, personal care, cosmetics, nutraceutical, food, dairy and household industries.
Focused on Innovation: Serpa is the only U.S. manufacturer of end-of-line packaging machines that is able to provide engineered solutions superior to those available from European manufacturers and with shorter lead times. We’ve been providing our customers with rapid changeover technology, including semi-automatic changeover, ever since our company’s inception.
International Sales Network: Serpa sells its products through an international network of independent sales representatives and direct factory employees. Our service network consists of both factory employees and contracted service groups.
"Whatever-It-Takes" Mindset: Serpa’s employees collaborate very closely on every customer project. All of our departments — from fabrication to engineering to sales — work together as one well-coordinated team to create the best possible end-of-line packaging machines available today.
Supporting Our Communities: We believe in supporting our community and the causes that are so important to all of our employees. Each year, our employees participate in charity events in addition to the donations Serpa makes on behalf of its employees. Organizations we support include both local and national groups, schools and charities.
"I’ve been working as an engineer since 1994 and I’ve never seen any supplier take care of a customer like Serpa did for us. Amazing. You all are awesome."
— Engineer, Pharmaceutical Company