Parts & Service

If you have a service request, please fill out the form below and one of our technicians will follow up with you right away.

Contact Parts & Service
GENERAL SUPPORT
800.342.0613

Field service and support inquiries:
Serpa.Service@ProMachBuilt.com

Parts ordering and quotes:
Serpa.Parts@ProMachBuilt.com

Field Support Manager

Andrew Nunez
Andrew.Nunez@ProMachBuilt.com

Customer Support

Pete Priebe
Pete.Priebe@ProMachBuilt.com

PMMI Certified Trainer Program

Serpa is proud to offer the PMMI Certified Trainer Program - a recognized designation that ensures the highest standards of quality training are being met and unparalleled value is being given to the customer.

Our certified trainers make a difference by bringing the following to your company:

  • Faster start-up curves
  • Reduced overtime
  • Reduced downtime
  • Improved vendor relationships
  • Reduced service calls
  • Improved turnaround time for repairs
  • Reduced equipment failure
  • Increased safety
  • Reduced raw and packaging material losses
  • Attainment of ongoing high productivity
  • Reduced changeover times
  • Reduced consumer complaints