5 Star Silver Service

Includes all 5 Star Service benefits. Preventive maintenance and training visits on a 6 month interval. (Minimum 24 month contract required)

FEATURES

  • One specially trained Serpa Service Technician on-site for up to 12 hours per day with a daily schedule to be determined by site management.
  • Shift differentials.
  • Machine safety inspection.
  • Preventative maintenance inspection and tasks.
  • Verification of home reference positions.
  • Basic adjustments and repairs.
  • Technician may perform miscellaneous tasks as needed and or requested, including refresher training.
  • Comprehensive Machine Evaluation Report.
  • 10% discount on parts.
  • Travel time and on-site labor included.
  • Local accommodations and meals included.
  • Ground transportation included.
  • Invoicing following completion of each service visit.
  • Customized plans available.

BENEFITS
✔ On-line troubleshooting.
✔ Fast toll-free phone support.
✔ 24-hour turnaround on emergency parts
✔ Higher machine availability through reduced downtime
✔ Reduced service costs
✔ Early detection of part wear & failures
✔ Reduced spare parts cost
✔ Fixed cost for preventative maintenance

Compare all plans.


For pricing or more information, please contact our Service Department.

NOTES:
(**) Service charges may apply
(##) Actual arrival subject to current travel conditions and/or limitations that are beyond our control. Normal service rates and terms will apply for on-site emergency support.
(^) Applies to initial service plan purchase only
(*) Customer agrees that at least 30 days notice will be provided for preferred trip schedules.
(+) Contract price is based on 24 month agreement.
(#) Contract price is based on a 12 month agreement.

EXCLUSIONS:
– Airfare invoiced separately at cost +5%.
– Parts.
– Lubricants and chemicals.
– Lubrication tools and supplies.
– Shifts in excess of 12 hours.
– Trips that occur on a Sunday or Serpa paid holiday.