5 Star Service Plan

The best standard service in the industry.

FEATURES

  • Online troubleshooting with VPN router**
  • Service hotline: 24 hours a day, 7 days a week. (Service charges may apply)
  • 1-hour response time for remote emergency telephone support.
  • 24-hour turnaround on emergency parts.
  • Purchased parts list in machine manual including part number and vendor.
  • Serpa fabricated parts engraved with part number.
  • Hand-picked recommended spare parts list for your machine.

BENEFITS
✔ On-line troubleshooting.
✔ Fast toll-free phone support.
✔ 24-hour turnaround on emergency parts

Compare all plans.


For pricing or more information, please contact our Service Department.

NOTES:
(**) Service charges may apply
(##) Actual arrival subject to current travel conditions and/or limitations that are beyond our control. Normal service rates and terms will apply for on-site emergency support.
(^) Applies to initial service plan purchase only
(*) Customer agrees that at least 30 days notice will be provided for preferred trip schedules.
(+) Contract price is based on 24 month agreement.
(#) Contract price is based on a 12 month agreement.

EXCLUSIONS:
– Airfare invoiced separately at cost +5%.
– Parts.
– Lubricants and chemicals.
– Lubrication tools and supplies.
– Shifts in excess of 12 hours.
– Trips that occur on a Sunday or Serpa paid holiday.