|Fast toll-free phone support||yes||yes||yes||yes|
|24-hour turnaround on emergency parts||yes||yes||yes||yes|
|Higher machine availability through reduced downtime||yes||yes||yes|
|Reduced service costs||yes||yes||yes|
|Early detection of part wear & failures||yes||yes||yes|
|Reduced spare parts cost||yes||yes||yes|
|Fixed cost for preventative maintenance||yes||yes||yes|
|Reduced service rate||yes||yes|
|Six month warranty extension^||yes||yes|
|Faster on-site emergency support||yes|
|COST PER CONTRACT VISIT||2 DAYS ON SITE* Billed at current service rates.||2 DAYS ON SITE*+ Discount up to 5% on current service rates.||2 DAYS ON SITE*# Discount up to 10% on current service rates.||2 DAYS ON SITE*# Discount up to 25% on current service rates.|
- Airfare invoiced separately at cost +5%.
- Lubricants and chemicals.
- Lubrication tools and supplies.
- Shifts in excess of 12 hours.
- Trips that occur on a Sunday or Serpa paid holiday.