5 Star Platinum Service
Includes all Gold Service agreement benefits. Preventive maintenance and training visits on a 3 month interval.
- One specially trained Serpa Service Technician on-site for up to 12 hours per day with a daily schedule to be determined by site management.
- Six month warranty extension^
- 20% discount on parts.
- 20% discount on contracted service rates for additional service calls.
- Service Technician dispatch within 24 hours of request for on-site emergency support.##
- Invoicing following completion of each service visit.
- Flexible Contract Terms, 12, 24 or 36 months.
✔ On-line troubleshooting.
✔ Fast toll-free phone support.
✔ 24-hour turnaround on emergency parts
✔ Higher machine availability through reduced downtime
✔ Reduced service costs
✔ Early detection of part wear & failures
✔ Reduced spare parts cost
✔ Fixed cost for preventative maintenance
✔ Reduced service rate
✔ Faster on-site emergency support
Compare all plans.
For pricing or more information, please contact our Service Department.
(**) Service charges may apply
(##) Actual arrival subject to current travel conditions and/or limitations that are beyond our control. Normal service rates and terms will apply for on-site emergency support.
(^) Applies to initial service plan purchase only
(*) Customer agrees that at least 30 days notice will be provided for preferred trip schedules.
(+) Contract price is based on 24 month agreement.
(#) Contract price is based on a 12 month agreement.
– Airfare invoiced separately at cost +5%.
– Lubricants and chemicals.
– Lubrication tools and supplies.
– Shifts in excess of 12 hours.
– Trips that occur on a Sunday or Serpa paid holiday.